Privacy Policy

Thank you for choosing Mr. Charlie Bot (“we,” “our,” or “us”). This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and the Act on the Protection of Personal Information (APPI) in Japan.

1. Scope of This Privacy Policy

This Privacy Policy applies to all users of Mr. Charlie Bot, including residents of the European Union (EU) and Japan. By using our app, you agree to the practices outlined in this document.

Mr. Charlie Bot is a trading name of Be World Class Education LTD.

  • Company Number: 14891465

  • Registered Address: 14 East Street, Bovey Tracey, Newton Abbot, England, TQ13 9EJ

The platform is operated by Be World Class Education LTD, and additional resources and services are provided by GLOCAL EDUCATE LIMITED:

  • Company Number: 12338249

Data is shared with GLOCAL EDUCATE LIMITED as part of our partnership to facilitate parent communication, provide resources, and share educational opportunities offered by Mr. Charlie Bot.

2. Information We Collect

We collect and process the following personal information to facilitate your use of our app:

  • Name: To create and manage your account.

  • Email Address: For login, communication, and account recovery purposes.

  • Date of Birth: To offer appropriate resources and tasks for a child’s age.  

All personal information collected is kept private and securely stored.

Non-Personal Information

We may also collect non-personal data, such as usage statistics, to improve the functionality of the app. This data cannot identify individual users.

3. How We Use Your Information

We process your personal information to:

  1. Facilitate account creation and login.

  2. Provide educational services.

  3. Process payments securely.

  4. Communicate updates, service changes, or issues relevant to your account.

  5. Facilitate parent communication and sharing of educational resources through our partnership with GLOCAL EDUCATE LTD.

4. Subprocessors

To provide our services, we engage the following subprocessors:

  1. Google LLC: To facilitate login processes, security, file and text storage, and cloud functionality.

  2. Stripe: For secure payment processing.

  3. OpenAI LP: To provide AI technology.

  4. GLOCAL EDUCATE LIMITED: To support parent communication, resource sharing, and educational opportunities as part of our partnership.

All subprocessors are contractually obligated to comply with applicable data protection regulations.

Note: OpenAI does not  use student chats to train their models.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or comply with legal obligations. If you delete your account, we will securely delete your personal information within 30 days unless otherwise required by law.

6. Data Transfers

If your personal data is transferred outside of your country (e.g., from Japan to the EU or to the United States), we ensure that adequate safeguards are in place to protect your information. This includes:

  • Using Standard Contractual Clauses (SCCs) for EU data transfers.

  • Ensuring compliance with APPI requirements for cross-border transfers.

7. Your Rights

Depending on your jurisdiction, you have the following rights regarding your personal information:

Under GDPR

  • Right to Access: Request access to your personal data.

  • Right to Rectification: Correct any inaccuracies in your data.

  • Right to Erasure: Request deletion of your data (“right to be forgotten”).

  • Right to Restrict Processing: Limit how your data is processed.

  • Right to Data Portability: Obtain your data in a portable format.

  • Right to Object: Object to data processing based on legitimate interests.

Under APPI

  • Right to Access: Request disclosure of personal data.

  • Right to Correct: Request corrections to inaccurate or outdated data.

  • Right to Cease Use: Request cessation of use or deletion of your data.

To exercise these rights, please contact us at [email protected].

8. Data Security

We implement measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit and at rest.

  • Access controls to limit data access to authorized personnel only.

9. Cookies and Tracking

We use cookies to facilitate our secure login system. By using our app, you consent to our use of cookies. You can manage cookie preferences through your browser settings.

10. Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities as required by GDPR and APPI regulations.

11. Cross-Border Data Sharing

If you are a resident of Japan or the EU, we comply with APPI and GDPR requirements for cross-border data transfers. By using our services, you consent to such transfers as necessary for providing our services.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective upon posting. We encourage you to review this policy regularly for updates.

13. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

By using Mr. Charlie Bot, you agree to the terms of this Privacy Policy.